NZ’s Leading Heavy Machinery Attachments
We respect you and your privacy, which is why we have created this privacy policy. This privacy policy sets out:
the way in which we collect, hold, use and disclose your personal information; and
your rights in relation to your personal information.
To take into account changes in the law, and our information governance practices, we may update this policy from time to time. Where we make any changes, we will publish an updated privacy policy on our www.roburhire.co.nz website. We advise you to review our privacy policy on the website periodically in case of any changes. Your continued use of this website following any changes to this privacy policy constitutes your acceptance of any updates.
Personal Information
You can access and browse our website without disclosing any information about you.
We only collect personal information you choose to give us.
We may also collect aggregate data based upon website usage. This data allows us to assess the popularity of certain areas of the network and raise the level of website performance that we provide for you. However, it gives us no information about you individually.
When do we collect your personal information?
We may collect your personal information (whether directly from you or through a third party) when:
you, or your organisation, use our website or services;
you, or your organisation, provide services to us or offer to provide services to us;
you, or your organisation, contact us for any reason including, but not limited to, reporting a problem with our website or services, requesting further services or otherwise seeking our assistance; and
you subscribe to receive information or updates from us, fill in surveys or research, or participate in promotions or competitions we offer.
While we will always aim to collect your personal information directly from you, there may be occasions when we collect your personal information from other sources, such as from:
a public or commercial information services provider, for example when undertaking a credit check;
a third party assisting us to locate or communicate with you, for example your employer or an IT services provider;
vehicle and/or heavy machinery dealers and other businesses involved in dealings with both you and us; or
a current or previous employer or an educational institution, when you are applying for employment with us.
What kind of personal information do we collect?
The kinds of personal information we collect varies according to our relationship with you and includes:
contact and identification information, such as your name, address, email address and telephone number;
government identifiers and related information, such as your driver’s licence, which we may obtain to verify your identity or eligibility at the time you request a service from us;
other details relating to your dealings with us, for example, information about agreements or other arrangements or transactions you may have with us;
any information you voluntarily provide to us; and
any other information lawfully obtainable under the Privacy Act.
We occasionally collect information through our website using cookies and similar technologies, including Google Analytics, in order to help us understand how people use our website. For example, Google Analytics may provide us with information on how many people visit our website and what pages they visit. We use the information provided by Google Analytics to help us improve our website. The information we collect through our website is aggregated and does not identify you personally.
You may disable cookies by changing the settings on your browser, although this may mean that you cannot use all of the features across our website. In addition, you can choose to opt out of Google Analytics across all websites you visit without impacting your ability to access our site. You can find out more information on how to opt out of Google Analytics here.
What if you don’t provide us with personal information?
Whilst you are under no obligation to provide your personal information to us, without certain information from you we may not be able to provide you with our services or otherwise fulfil the purpose for which we have requested the information.
How we use your personal information
We may use your personal information for one or more of the following purposes:
To fulfil a contract, or take steps related to a contract, with you or your organisation;
As required by us to pursue our legitimate interests, including:
managing our services;
managing our relationship and arrangements with you or your organisation;
accounting, billing and other internal administrative purposes;
enforcing our rights, including undertaking debt collection activities and legal proceedings; and
undertaking business funding and development activities;
where required by law, including to comply with our record-keeping obligations;
to carry out surveys into your experience of our services;
to inform you of products and services that may be of interest;
to notify you about changes to our services.
Disclosure of your personal information
We will only disclose your personal information to other parties when we are legally permitted to do so. When we disclose personal information to others, we always do so under contractual and security arrangements designed to protect your personal information and to comply with applicable privacy requirements.
We may share your personal information with:
any of our associated entities, related companies, affiliates or subsidiaries forming part of the Robur Hire group (including ACE Rental) on a confidential basis;
our business partners, suppliers and sub-contractors in relation to any services we provide to you or any other dealings we have with you in the normal course of business;
our financial and other professional advisors;
our data processing and IT service providers;
regulatory bodies and law enforcement authorities;
other participants in financial and payment systems who have a relationship with you, such as banks, credit providers and credit agencies, or who have a relationship with us, such as debt collectors;
your employer, if you work for an organisation with whom we interact, however we will not share with your employer any personal information we have only as a result of you separately being a customer of ours in a personal capacity; and
your guarantors and security providers, where relevant.
Where we store your information
We may store your personal information on computers located in New Zealand and in various other locations from time to time. We might disclose your personal information overseas for a variety of reasons including for the purposes described above and to the recipients described above in accordance with applicable privacy laws relating to the transfer of that personal information to foreign countries. You agree and acknowledge that the overseas recipient will be subject to the privacy law of their local jurisdiction.
We will only use and disclose your personal information for marketing purposes:
within Robur Hire and ACE Rental; and
where you have consented to receive such marketing.
We do not and will not sell your personal information to third parties for direct marketing purposes.
We may use your personal information to contact you with newsletters, marketing or promotional materials and other information that the business deems necessary to communicate with its customers and website users from time to time.
Security and retention of your personal information
We may hold your personal information in physical form or in electronic form on our systems or the systems of our IT and data processing service providers. We take reasonable steps to ensure that the personal information we hold is protected from misuse, interference, loss and from unauthorised access, modification or disclosure.
We will destroy or de-identify personal information in circumstances where it is no longer required to fulfil the purpose we collected it for, including as may be required for any record keeping, legal or accounting purposes.
Personal information may be kept for longer periods where required by applicable law or regulation or in order to establish, exercise or defend our legal rights.
Your rights in relation to your personal information
You have certain rights in respect of our use of your personal information:
right of access: in general, you have the right to obtain confirmation from us as to whether we process personal information about you and access a copy of such personal information.
right to rectification: you have the right to request inaccurate personal information we hold about you is rectified, and incomplete personal information is completed.
If at any time you would like to exercise any of the rights set out above, or you would like more information on our approach to privacy, please contact us directly by calling 0800 762 874.
Please note that, in order to obtain access to your personal information, you will have to provide proof of identity. This is necessary to ensure that personal information is provided only to the correct individual and that your privacy and the privacy of others is protected.
Where you request access to your personal information, we would be grateful if you are reasonably specific about the information you require.
Complaints and disputes
We hope you won’t need to, but if you wish to make a complaint about our handling of your personal information, please contact us directly by calling 0800 762 874.
Following a complaint, a senior staff member will commence an investigation into your complaint. You will be informed of the outcome of your complaint following completion of the investigation.
At all times, privacy complaints:
will be treated seriously;
will be dealt with promptly;
will be dealt with in a confidential manner; and
will not affect your existing obligations or impact on the commercial arrangements between you and us.
We encourage you to raise your privacy complaints with us directly. You also have the right to complain to the New Zealand Privacy Commissioner (https://privacy.org.nz/your-rights/making-a-complaint-to-the-privacy-commissioner/).
How to Contact Us
Please direct all privacy queries to us by calling 0800 762 874.
Definition
“You/your” means you, the user of this website.
“We/us/our” means Robur Hire Limited.
